We aim to provide clear and fair terms that support a positive learning experience for your child.

1. Enrolment and Bookings

• All enrolments are completed online through our SimplyBook booking page.
  • Clients purchase packs of sessions for group or private classes, with full upfront payment required.
  • Each pack has an expiry period. All sessions must be used before the expiry date.
  • Once a pack is purchased, clients must book all sessions they plan to attend.
  • Group classes run at predetermined weekly times during school terms.
  • Private 1-on-1 classes are scheduled directly with the tutor on a per-client basis and will generally take place at the same day and time each week during the school term, unless an alternative arrangement is agreed upon depending on tutor availability.
  • Classes may not run on public holidays.
  • All bookings and cancellations must be made online through SimplyBook. We cannot accept bookings or cancellations via email or SMS.
  • We may refuse attendance if a valid payment or booking has not been completed.

2. Cancellations

• A minimum of 8 hours notice is required to cancel any session.
  • Cancellations made within the required notice will retain the session credit for future use within the pack’s expiry.
  • Cancellations made with less than 8 hours notice will result in the full session fee being charged.

3. Tutor Availability

• We aim to provide consistency with tutors, but we cannot guarantee that the same tutor will be available for every session.
  • If a tutor is unavailable, a suitable replacement tutor will run the session or the session may be rescheduled.

4. Payment

• All payments are made online through SimplyBook at the time of purchasing a pack.
  • Sessions cannot be attended without a valid paid booking.
  • If any outstanding payment issues arise, future bookings may be paused until resolved.

5. Late Pickups

• Each session runs for 55 minutes. Parents must arrive for pickup 5 minutes before the scheduled finish time (e.g., arrive at 4:55 pm for a class that ends at 5:00 pm).
  • The final 5 minutes of the session may be used for brief feedback or updates from the tutor.
  • Pickups more than 10 minutes late may incur a 20 dollar fee.
  • Pickups more than 30 minutes late will incur an 85 dollar fee.
  • Repeated late pickups may affect future enrolment.

6. Media Consent

• We may occasionally take photos or videos of tutoring activities and group classes for training, educational, or marketing purposes. This helps us share student achievements and grow the iV Learning community.
  • You authorise us to take appropriate photos and videos that may have your child during tutoring sessions that we may use for our website, newsletters, or marketing materials.
  • We never use photos or videos for ID or biometric purposes, and we never share your child’s name or personal details.
  • If you do not consent to the use of photos or videos, please let us know in writing.

7. Child Safety

• The safety of your child is paramount, and we are committed to creating a safe and welcoming environment for all students.
  • All staff members hold a Working with Vulnerable People registration and follow iV Learning guidelines to ensure your child’s health and safety.
  • You agree to provide us with all relevant information about your child’s allergies, illnesses, or medical conditions. Please inform us of any necessary adjustments required to accommodate your child’s health and safety. We are not liable for any incidents or harm resulting from missing or outdated information.

8. Class Attendance and Behaviour

• Students are expected to behave respectfully and safely during all sessions.
  • We may discontinue enrolment if behaviour places others at risk or disrupts the learning environment.

9. Changes to Terms

• These Terms and Conditions may be updated as the business grows or operational needs change. Updates will be shared with clients before taking effect.